UNDATED (WJON News) - Xcel Energy is warning new and existing customers of a scam.

People looking to contact Xcel Energy by phone may find a number online that connects them to scammers instead of the company. Once connected, the scammer can collect Social Security numbers, credit card numbers, and collect money upfront for services.

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The scammed customer may not even realize something is wrong, because the scammers will contact Xcel and order new service, using the information they collected during the call.

  • Xcel reminds customers they don’t charge money upfront - all charges will be placed on the next month’s bill.
  • The power company also asks customers to call the company directly (1-800-895-4999) to avoid getting connected to scams.
  • For all billing issues, including overdue bills, the company will reach out by mail, not over the phone and you will receive a written notice before the power is turned off.
  • Xcel Energy offers many different forms of payment. If a representative asks for a specific form of payment, like a prepaid debit card, hang up immediately.

Find Xcel Energy’s website for more information on phone, email, and employment scams.


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